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Owned and operated by VITALITY DEFENDER, our team is ready to answer questions about cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on our products. If something does not meet your expectations, please review our Return Policy page for full details on eligibility and the return process.
Can I exchange my item for a different model?
Exchanges are handled through our returns process. Simply initiate a return within the 30-day window and place a new order for the product that better suits your recovery routine. Our team can walk you through it.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges are designed to support post-activity recovery through cold exposure, while infrared saunas use gentle heat to promote relaxation and comfort. Many of our customers incorporate both into their wellness routines for a well-rounded approach.
What kind of power requirements do your products need?
Power requirements vary by product. Cold plunges and red light therapy panels typically use a standard household outlet, while infrared saunas may require a dedicated circuit. Each product page lists specific electrical requirements so you can plan your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Recovery Equipment
Every cold plunge, sauna, and therapy panel is selected for quality materials and dependable performance.
30-Day Returns
If your purchase does not meet your expectations, our return process is straightforward and backed by our return policy.
