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Support hours
Monday–Friday, 9am–5pm Eastern
Mailing address
Vitality Defender
3095 Hickory Ridge Road
Dunkirk, MD 20754, United States
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Include your order number and the email used at checkout.
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The essentials,
in one place.
Where do you ship?
We ship within the 48 contiguous United States and Washington, DC. Most orders qualify for free standard shipping; exclusions and any charges are shown at checkout. We do not currently ship to Alaska, Hawaii, or U.S. territories. View shipping details.
When should I expect my order?
Our standard delivery estimate is 6–11 business days, including 1–3 business days for handling. Product-specific delivery notes take priority. Tracking is sent by email when your order ships.
What should I check before ordering?
Review the product dimensions, access route, power requirements, included accessories, and setup instructions for the specific model. If anything is unclear, email the product name and your question to support@vitalitydefender.com before placing your order.
What is your return policy?
Eligible items must be unused, in their original packaging, and returned within 30 days of delivery. Approved non-defective returns incur a 25% restocking fee plus customer-paid return shipping. Report damaged, defective, or incorrect items within 48 hours of delivery. Additional conditions apply; please read the full return policy before ordering.